These Terms and Conditions set out the basis on which Battersea Man And Van provides removals, transport, loading, unloading, and related moving services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which are designed to create a fair and transparent arrangement for both parties. For the purposes of these terms, references to “we”, “us”, and “our” mean Battersea Man And Van, and references to “you” and “your” mean the customer or the person placing the booking.

Our services may include domestic moves, office relocations, furniture transport, single-item collections, and associated handling tasks. Every service is provided subject to vehicle availability, access conditions, item suitability, and the information supplied at the time of booking. These terms apply to all man and van services, whether the work is booked in advance or agreed at short notice. If any special instructions are required, they must be provided before the booking is confirmed.

By requesting a quote or confirming a booking, you acknowledge that the details supplied are accurate and complete to the best of your knowledge. If the service requirements change after booking, we reserve the right to revise the price, adjust the vehicle size, vary the team required, or decline the job where the change materially affects the planned service. Any variation will be communicated as soon as reasonably possible.

1. Booking Process

To make a booking, you must provide the essential job details, including collection and delivery addresses, access information, a description of the items, preferred date and time, and any handling concerns such as stairs, narrow access, parking restrictions, heavy items, or fragile goods. A quotation may be given verbally, in writing, or through an online enquiry process. The quotation is based on the information supplied and is subject to change if the actual job differs from the description.

Booking acceptance occurs only when we have confirmed the service and, where required, received any deposit or prepayment requested. A quotation alone does not guarantee availability. We may refuse or cancel a booking if we believe the job is unsafe, impractical, unlawful, or beyond the scope of our available resources. The customer is responsible for ensuring that all access arrangements are suitable for the booked vehicle and team size.

We may ask for proof of identity, authority to move the goods, or evidence that you have the right to instruct the collection or delivery. This is particularly important where items belong to a landlord, tenant, business, estate, or third party. Any instructions given by someone acting on your behalf will be treated as authorised by you. Our Battersea removals service may also require confirmation of item dimensions or photographs before acceptance.

2. Payments and Charges

Unless otherwise agreed in writing, payment is due on completion of the service. We may require a deposit, part-payment, or full prepayment for certain bookings, especially where the service involves substantial travel, specialist handling, or reserved time slots. Accepted payment methods may include bank transfer, debit card, credit card, or another method notified at the time of booking. Cash payments may be accepted only if agreed in advance.

The quoted price is based on the details provided and may be charged by fixed fee, hourly rate, mileage, or a combination of these, depending on the nature of the job. Additional charges may apply for waiting time, parking costs, congestion charges, tolls, fuel surcharges, additional labour, stair carries, long carries, specialist packing, dismantling, reassembly, or items not disclosed in advance. Where waiting time is caused by delayed access, incomplete readiness, or absent recipients, such time may be charged.

All prices are stated inclusive or exclusive of VAT according to the current tax position, and any applicable tax will be shown where required. Invoices must be settled by the due date shown. If payment is not received when due, we may charge interest and reasonable recovery costs in accordance with applicable law. We also reserve the right to suspend future services, retain goods only to the extent permitted by law, or take other lawful steps to recover sums owed.

3. Cancellations, Delays, and Rebookings

Cancellations must be made as soon as possible. If you cancel a booking with less than the agreed notice period, a cancellation fee may apply to reflect time reserved, scheduling impact, and any costs already incurred. Where a deposit has been paid, it may be retained in whole or in part depending on the notice given and the resources allocated to the booking. If we have already dispatched a vehicle or team, further charges may apply.

We may cancel or postpone a booking if severe weather, traffic disruption, vehicle failure, staff illness, access problems, safety risks, or events beyond our reasonable control prevent us from carrying out the service safely or on time. If we must cancel for reasons within our control, we will aim to offer a new date or refund any advance payment received for the affected portion of the service. We are not responsible for indirect losses caused by a delay, including loss of earnings, missed appointments, or third-party costs.

If you are not ready at the agreed collection time, we may wait for a reasonable period, but prolonged delay can lead to rescheduling or cancellation. Time slots are estimates unless expressly guaranteed. Traffic conditions, parking difficulties, and other operational matters may affect arrival times. Our UK moving terms are intended to remain reasonable and flexible while protecting the service from avoidable losses caused by late changes or incomplete preparation.

4. Customer Responsibilities

You must ensure that all items are properly packed, labelled, and ready for transport unless packing has been specifically included in the service. Fragile, valuable, or sentimental items should be declared in advance. You are responsible for removing flammable, illegal, perishable, or dangerous items from the load unless we have expressly agreed to handle them and we are legally permitted to do so. Any item that is prohibited by law or unsafe to transport may be refused.

You must obtain any permissions required for parking, loading, access, or entry to buildings and premises. If permits, lift access, concierge approval, or building bookings are needed, it is your responsibility to arrange them unless we have agreed otherwise in writing. Failure to secure access may result in delays, extra charges, or cancellation. You should also ensure that items can pass through doors, stairways, and hallways without causing damage to the property or the goods.

Where parking restrictions apply, you should inform us in advance and confirm whether loading can take place legally and safely. If we are forced to park further away because of restrictions or unavailable spaces, extra labour time or long-carry charges may be added. For larger jobs, accurate information about furniture size, access points, and floor levels is essential to efficient planning.

5. Liability and Damage

We take reasonable care when handling goods, but liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by items that were inadequately packed, already defective, naturally fragile, or not fit for transport. We are also not liable for damage resulting from inaccurate instructions, hidden defects, poor access, or the customer’s failure to warn us about special handling requirements. This includes items such as loose fittings, glass shelves, flat-pack furniture, and unsecured contents.

If damage is caused by our negligence, our responsibility will normally be limited to the repair cost, depreciation, or replacement value of the affected item, whichever is lower and reasonable in the circumstances. Claims must be made promptly, and in any event within a reasonable time after delivery or discovery of the issue. We may require photographs, receipts, proof of ownership, and an opportunity to inspect the item before any claim is considered.

We are not liable for loss of earnings, loss of business, loss of opportunity, or any indirect or consequential loss. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Where third-party contractors, building staff, or other persons assist with the move, we are not responsible for their acts or omissions unless they are directly acting under our control.

6. Waste Handling and Environmental Compliance

Where our service includes removal of unwanted items, waste, or disposable materials, you agree that all waste must be described accurately before collection. We operate in accordance with applicable waste regulations and may refuse waste that is hazardous, contaminated, illegally dumped, or otherwise unsuitable for lawful transport or disposal. We do not accept asbestos, chemicals, clinical waste, gas cylinders, pressurised containers, or other controlled materials unless specifically agreed and lawfully handled by authorised arrangements.

If we collect waste on your behalf, you authorise us to transport it to a lawful facility, reuse centre, recycling point, or disposal site as appropriate. You must not present materials that are prohibited, hidden within other goods, or mixed in a way that prevents compliant handling. Any additional sorting, separation, or special disposal costs may be charged to you. You remain responsible for the description and legality of the waste until it is lawfully transferred.

Where relevant, we may keep records, transfer notes, or other documents required under waste law. You agree to provide any information reasonably needed for compliant handling and to notify us immediately if any item may be classified as hazardous or regulated. If unlawful waste is discovered after collection or during transit, we may return it at your expense, isolate it safely, or transfer it to an appropriate facility, all in line with legal requirements.

7. Insurance and Goods in Transit

We may hold motor insurance and, where applicable, goods-in-transit cover, but the existence of insurance does not create unlimited liability or guarantee reimbursement for every loss. Any cover will be subject to the insurer’s terms, exclusions, limits, and claims procedures. It is your responsibility to ensure that high-value items are adequately declared and that any special insurance needs are arranged in advance if our standard cover is insufficient.

Items with exceptional value, including antiques, jewellery, artwork, specialist electronics, or irreplaceable documents, should be disclosed before the move. We may decline to transport certain items or may require additional protective measures, packaging, or written confirmation. If you choose to transport items yourself or to instruct a third party to do so, our responsibility ends when the item leaves our direct control, subject to any mandatory legal obligations.

If an incident occurs, you must notify us promptly so that we can investigate and, where appropriate, begin the claims process. Failure to report a claim within a reasonable period may affect our ability to assess it fairly. Nothing in these terms requires us to insure goods beyond what is expressly agreed in writing.

8. Force Majeure, General Provisions, and Governing Law

We shall not be liable for any failure or delay caused by events beyond our reasonable control, including but not limited to extreme weather, road closures, strikes, public disturbances, accidents, fire, flood, governmental action, or utility failures. In such circumstances, we may suspend performance, reschedule the job, or take any reasonable steps needed to protect people, property, and vehicles. We will always aim to act fairly and minimise disruption where possible.

If any part of these Terms and Conditions is found to be unenforceable, the remaining provisions will continue in full force and effect. No waiver by us of any breach or delay will operate as a waiver of any later breach. These terms represent the entire agreement between you and us in relation to the relevant service, unless a variation has been agreed in writing. Any changes must be confirmed by us to be effective.

These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory law provides otherwise. By proceeding with a booking, you confirm that you have read, understood, and accepted these terms for your Battersea man and van service.