Terms and Conditions for Battersea Man And Van

These Terms and Conditions set out the basis on which Battersea Man And Van provides man and van services, removal assistance, and related transport support in the UK. By making a booking, confirming a quotation, or permitting our team to begin work, the customer agrees to be bound by these terms. These conditions are intended to create a clear and fair service agreement that protects both the customer and the service provider, while setting expectations for booking, payment, cancellations, liability, waste handling, and dispute resolution.

Throughout this document, references to “we,” “us,” and “our” mean Battersea Man And Van, and references to “you” or “the customer” mean the person, company, or organisation requesting the service. These terms apply to domestic and commercial moves, single-item transport, loading and unloading assistance, and any additional services agreed in writing or verbally before or during the job. If any term is unclear, the customer should seek clarification before confirming the booking.

A booking is only considered accepted once we have confirmed the service details and availability. Any quotation is based on the information provided at the time of enquiry, including collection and delivery addresses, access conditions, item volume, labour requirements, parking conditions, timing, and any special handling needs. If information changes before or during the job, we may revise the price, timing, vehicle size, or staffing required. The customer is responsible for ensuring that all details supplied are accurate and complete.

Booking Process

Bookings may be made by telephone, email, online enquiry, or other accepted communication method. A booking request does not create a binding contract until we have issued confirmation. We may ask for photos, inventories, or further details to assess the work properly. This is especially important where there are stair-only properties, restricted access, heavy or awkward items, long carrying distances, parking restrictions, or time-sensitive deliveries. We reserve the right to decline a booking where the work appears unsafe, unlawful, or outside our normal service scope.

To secure the date and time, we may require a deposit, written confirmation, or both. The customer must check the confirmation carefully and notify us immediately if any information is incorrect. The customer should also ensure that someone authorised to make decisions is present or contactable on the day of the job. If a third party books on behalf of the customer, that person confirms that they have authority to accept these terms and provide the necessary instructions.

The service will be provided according to the agreed scope. Any request to add items, extend waiting time, carry out extra labour, or complete additional stops may result in a revised charge. We may refuse instructions that are unsafe, exceed the vehicle’s legal capacity, or are likely to damage property or items. The customer must ensure that goods are ready for collection at the agreed time and that all access routes are available. Delays caused by the customer may be chargeable.

Payments and Charges

Unless otherwise agreed, payment is due upon completion of the job or in accordance with the invoice terms stated at booking. We may accept payment by cash, bank transfer, card, or another approved method. All prices are quoted in pounds sterling and may be subject to VAT where applicable. Quotations are based on the circumstances disclosed before the service begins and may be adjusted if the actual work differs materially from the description originally provided.

If the service extends beyond the scheduled time due to customer delay, additional tasks, traffic disruption beyond reasonable control, or unforeseen access issues, we may charge for extra labour, vehicle time, waiting, mileage, or parking costs where these have been incurred. Any parking charges, congestion fees, permits, tolls, storage costs, disposal charges, or similar third-party expenses will normally be payable by the customer unless expressly included in the quotation. We will aim to keep any extra charges proportionate and reasonable.

Late payment may result in administrative charges and interest to the extent permitted by law. We reserve the right to withhold further work, suspend services, or recover unpaid sums through appropriate legal means if payment is not made when due. If a card payment or bank transfer is reversed, declined, or cancelled after the service has been completed, the customer remains responsible for the full amount and any associated recovery costs. Any dispute about an invoice should be raised promptly and in good faith.

Cancellations, Rescheduling and Waiting Time

The customer may cancel or reschedule a booking, but notice must be given as early as possible. Cancellation charges may apply depending on the amount of notice provided, the size of the booking, and any costs already incurred by us in preparation for the job. Where we have reserved a time slot, arranged staff, or allocated a vehicle specifically for your booking, we may charge a reasonable fee if the cancellation prevents us from offering that slot to another customer.

If the customer is not present at the agreed time, cannot provide access, or fails to make the goods available, we may treat this as a late cancellation or a failed booking. Waiting time may be charged where our team is delayed by the customer beyond a reasonable period. If the move cannot proceed because of inaccurate information, unavailable keys, incomplete packing, unsuitable access, or lack of parking, we may still charge for attendance, travel, labour, and any costs already incurred. We will act fairly and proportionately in such cases.

We reserve the right to cancel or rearrange a booking if circumstances beyond our control make performance impractical or unsafe. These circumstances may include severe weather, road closures, vehicle breakdown, staff illness, accidents, legal restrictions, or other events outside our reasonable control. In such cases, we will try to give as much notice as possible and agree a revised arrangement. Our liability in these situations is limited to refunding any prepaid sums for services not carried out, unless otherwise required by law.

Service Standards and Customer Responsibilities

The customer is responsible for ensuring that goods are properly packed, labelled where necessary, and ready for movement unless packing has been separately agreed as part of the service. Fragile items, valuables, antiques, electronics, artwork, and confidential documents should be identified in advance. We are not obliged to move items that are unsafe, improperly secured, leaking, contaminated, or likely to cause harm to people, property, or other goods. Where appropriate, the customer should arrange insurance for high-value items.

Our team will take reasonable care when handling goods and property, but the customer must remove hazards such as loose wires, unstable items, unsafe surfaces, and obstructions where possible. The customer should ensure that floors, walls, doors, and communal areas are protected if additional protection is required. We may decline to enter any space that appears unsafe or may cause injury. The customer agrees to provide lawful access and confirm that they have authority to move the items in question.

Unless otherwise agreed, dismantling and reassembly are limited to minor items and straightforward tasks. We are not responsible for pre-existing defects, hidden weaknesses, or items that cannot be safely reassembled due to their condition. If specialist tools, extra labour, or extended time are required, these may be charged separately. The customer should point out any items requiring special handling before the service begins.

Liability and Insurance

We will exercise reasonable skill and care in providing the service. However, liability is limited to direct loss or damage caused by our proven negligence, and only to the extent permitted by law. We are not liable for indirect, consequential, or economic losses such as missed appointments, loss of profits, or business interruption. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

The customer must notify us of any claim for loss or damage as soon as reasonably possible and, in any event, within a reasonable period after the service. Claims should include clear details and supporting evidence where available. We may inspect damaged items, packaging, access points, and any relevant photographs or documents. Failure to give us a fair opportunity to assess the issue may affect the ability to investigate the matter properly.

Where damage is proven and we are liable, our liability may be limited to the repair cost, replacement value, or the amount reasonably necessary to restore the item, whichever is lower and lawful in the circumstances. We will not be responsible for damage to items that were already fragile, inadequately packed, structurally defective, or unsuitable for transport in the condition presented. Customers are encouraged to arrange their own insurance cover for goods of unusual value or vulnerability.

Waste Regulations and Disposal

Where our service includes removal, disposal, recycling, or transport of unwanted items, the customer must ensure that any waste presented to us is lawful for collection and disposal. We only transport and dispose of waste in accordance with applicable UK waste regulations. The customer must not include hazardous waste, chemicals, asbestos, medical waste, pressurised containers, electrical items requiring specialist treatment, or any other regulated materials unless we have expressly agreed in writing and are legally permitted to handle them.

The customer remains responsible for accurately describing items intended for disposal. If waste is misdescribed, contains prohibited materials, or requires specialist handling not previously disclosed, we may refuse collection, charge additional fees, or return the items to the customer where lawful and practical. We reserve the right to request evidence that the customer is entitled to dispose of the waste and, where necessary, to retain records required by law. Any transfer of waste will be carried out responsibly and in line with duty-of-care obligations.

Where recyclable materials, reusable furniture, or donateable goods form part of the job, we may separate, sort, or direct items in a manner consistent with legal and operational requirements, unless the customer instructs otherwise and the instruction is lawful. The customer acknowledges that waste disposal charges may include tipping fees, facility charges, handling costs, and related transport expenses. We do not accept responsibility for fines or penalties caused by the customer’s misdescription of materials, unlawful disposal requests, or failure to comply with waste legislation.

General Provisions

We may subcontract part of the service where this is necessary for operational reasons, provided the service remains within the scope agreed with the customer. Any subcontractor will be engaged on terms consistent with these conditions. We may also update these terms from time to time, but the version in force at the time of booking will apply to that specific job unless a change is required by law. If any provision is found unlawful or unenforceable, the remaining provisions will continue in full force.

The customer may not transfer rights or obligations under these terms to another party without our written consent. We may transfer or assign our rights where this does not materially reduce the customer’s protections. No waiver of any term will be effective unless stated in writing. Our failure to enforce a provision on one occasion does not prevent us from enforcing it later. The headings used in these terms are for convenience only and do not affect interpretation.

These terms are intended to be read alongside any quotation, booking confirmation, invoice, or written addendum relating to the specific service. If there is any inconsistency between a quotation and these terms, the more specific written agreement will apply to the extent of the inconsistency. Nothing in these terms creates a partnership, employment relationship, or agency between the parties other than for the provision of the services described.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising from or in connection with the services or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. The parties agree to make reasonable efforts to resolve any disagreement informally and in good faith before starting formal proceedings.

If a customer is acting as a consumer, their statutory rights are not affected by these terms. If any provision conflicts with mandatory consumer protection law, the relevant law will prevail to the extent of the inconsistency. The customer acknowledges that this document is intended to provide a fair and practical framework for the provision of man and van services, removals support, and related logistics in the UK. The use of the service confirms acceptance of these conditions.

Last updated: These terms should be reviewed periodically to ensure continued compliance with UK law and operational practice. For any booking made, the service will be supplied according to the version of the terms that applied at the time the booking was confirmed, unless a later amendment is required by law or expressly agreed in writing by both parties. We recommend keeping a copy of the booking confirmation and any relevant correspondence for your records.