Privacy Policy - Battersea Man And Van

Last updated: 2026

This Privacy Policy explains how Battersea Man And Van collects, uses, stores, shares, and protects personal data in connection with our moving, removal, delivery, and related services. It applies to all Battersea Man And Van customers in our service area, including individuals, households, landlords, tenants, and business clients who use our services.

We are committed to handling personal data in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We only collect information that is necessary to provide our services, manage our business, comply with legal obligations, and improve the customer experience.

1. Information We Collect

We may collect and process the following categories of personal data:

Identity information: such as your name, title, and any business name you provide.
Contact details: such as your phone number, email address, and postal address.
Service information: details about your move, including pickup and delivery addresses, access requirements, inventory lists, preferred dates, and special instructions.
Payment information: billing details, payment status, and transaction records. We do not store card details unless this is necessary and securely managed through a payment provider.
Communications: records of emails, phone calls, text messages, and other correspondence relating to your booking or enquiry.
Operational data: information about service performance, scheduling, quotes, invoices, complaints, and customer feedback.
Technical data: if you contact us electronically, we may collect limited device or usage data such as IP address, browser type, and basic logs for security and service purposes.

We only collect special category data if it is strictly necessary and permitted by law. We do not intentionally collect sensitive information such as health, racial or ethnic origin, religious beliefs, or political opinions unless you choose to provide it and it is relevant to a service requirement, for example access needs.

2. How We Use Your Data

We use personal data for the following purposes:

to respond to enquiries and provide quotes;
to schedule, manage, and deliver moving and removal services;
to communicate with you about bookings, timings, access, and service updates;
to issue invoices, process payments, and manage accounting;
to handle complaints, disputes, and service recovery;
to maintain internal records and business administration;
to improve our services, training, and customer experience;
to protect against fraud, misuse, and security threats;
to comply with legal and regulatory obligations.

We will only use your data for the purposes for which it was collected, unless we reasonably consider another compatible purpose applies or we are required by law to do otherwise.

3. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for processing your personal data. Depending on the circumstances, we rely on one or more of the following lawful bases:

Contract

We process your data where it is necessary to enter into or perform a contract with you. This includes preparing quotes, confirming bookings, delivering services, and managing payments.

Legal obligation

We may process your data to comply with legal requirements, including tax, accounting, record-keeping, and fraud prevention obligations.

Legitimate interests

We may process data where it is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests. This includes improving services, maintaining business records, securing systems, and managing customer communications. We balance our interests against your privacy rights before relying on this basis.

Consent

In limited situations, we may rely on your consent, for example where you agree to receive optional marketing communications or where specific processing cannot be justified on another lawful basis. You may withdraw consent at any time where it is used as the legal basis.

4. Data Sharing and Processors

We may share personal data with trusted third parties that help us operate our business. These third parties act as processors where they process data on our instructions, or as independent controllers where they determine their own purposes.

Examples of processors and service providers may include:

IT and software providers for booking management, email, storage, and business administration;
payment service providers for taking and reconciling payments;
accountants and tax advisers for financial reporting and compliance;
customer communications tools used to send service updates or reminders;
insurers and claims handlers where a complaint, damage claim, or incident requires review;
professional advisers such as legal advisers where necessary;
regulators, authorities, or law enforcement where disclosure is required by law.

Where we use processors, we ensure appropriate data protection agreements are in place and that they only process data in line with our instructions. We do not sell your personal data.

5. International Transfers

Where any processor or service provider stores or accesses data outside the UK, we will ensure appropriate safeguards are in place, such as UK adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms. These safeguards are used to protect your data to an appropriate standard.

6. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including for legal, accounting, and reporting obligations.

Enquiry and quotation data may be retained for a limited period if no booking is made, typically for business follow-up and record management.
Customer and service records are usually retained for the duration of our relationship and for a reasonable period afterwards.
Financial and tax records are retained for the period required by law.
Complaint, claim, and dispute records may be kept longer where needed to defend legal claims or resolve issues.

When data is no longer needed, we will securely delete, anonymise, or archive it in line with our retention practices. Retention periods may vary depending on the type of data and the reason it was collected.

7. Security of Your Data

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, password protection, restricted user permissions, staff confidentiality obligations, and secure storage practices.

While we take reasonable steps to protect your information, no system is completely secure. If a data breach occurs that is likely to result in a risk to your rights and freedoms, we will handle it in line with applicable legal requirements.

8. Your Data Protection Rights

Under UK GDPR, you have certain rights regarding your personal data. Depending on the circumstances, these may include:

The right to be informed about how your data is used;
The right of access to request a copy of the personal data we hold about you;
The right to rectification to correct inaccurate or incomplete data;
The right to erasure, also known as the right to be forgotten, in certain cases;
The right to restrict processing in certain circumstances;
The right to data portability where processing is based on consent or contract and carried out by automated means;
The right to object to processing based on legitimate interests or direct marketing;
Rights related to automated decision-making, where applicable.

You are also entitled to withdraw consent at any time where processing is based on consent. This will not affect the lawfulness of processing carried out before withdrawal.

To protect your privacy, we may need to verify your identity before responding to a rights request. We will respond within the time limits required by law unless an extension is permitted.

9. Marketing Communications

If we send you optional marketing messages, we will do so only where permitted by law. You can opt out of marketing at any time. Even if you opt out, we may still send important service messages relating to active bookings, invoices, or legal notices.

10. Children’s Data

Our services are generally intended for adults. We do not knowingly collect personal data from children unless it is provided by a parent, guardian, or authorised adult in connection with a service booking or household move. If we learn that we have collected data from a child without appropriate authority, we will take steps to delete it where required.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any revised version will apply from the date it is published or otherwise communicated. We encourage customers to review this policy periodically.

12. Your Responsibility to Provide Accurate Information

We rely on the information you provide to deliver our services effectively. Please ensure that the data you share with us is accurate and kept up to date. If your details change, such as your contact information or service instructions, let us know so we can maintain correct records.

13. How We Respect Privacy

We recognise that privacy is important, particularly when arranging removals that involve personal belongings, access arrangements, or sensitive household information. We aim to process data only where necessary, to keep information secure, and to use it in a way that is proportionate to the service being provided.

By using Battersea Man And Van services, you acknowledge that this Privacy Policy applies to your personal data as processed in connection with our services in the area.

This policy is intended to provide a clear and transparent explanation of our privacy practices for all Battersea Man And Van customers in the area.